KasiMarket operates as a multi-vendor online marketplace. Refunds, returns, and exchanges are primarily governed by individual seller policies, while this platform policy outlines the minimum standards and processes applicable to all transactions.

• Seller-Specific Policies: Each seller on KasiMarket may set their own refund, return, and exchange terms. Buyers are encouraged to review the seller’s policy on the product listing before completing a purchase.
• Platform Minimum Protection: Regardless of seller policy, buyers may request assistance if an item is defective, damaged, not as described, or not delivered.
• Refund Requests: Refund requests must be submitted through the KasiMarket platform within the timeframe specified by the seller or within a reasonable period after delivery.
• Returns & Exchanges: Where applicable, sellers may require returned items to be unused, in original packaging, and in resalable condition. Exchange eligibility is determined by the seller.
• Non-Returnable Items: Certain products such as digital goods, personalized items, perishables, or hygiene-sensitive items may not be eligible for return or exchange unless faulty.
• Payment Reversals: Approved refunds will be processed via the original payment method. Processing times depend on the payment provider and financial institutions involved.
• Courier & Return Shipping: Return shipping costs and arrangements are determined by the seller’s policy unless otherwise stated.
• Dispute Resolution: If a buyer and seller cannot reach a resolution, KasiMarket may intervene to facilitate communication and assist in resolving the dispute, but does not guarantee outcomes.
• Platform Limitation: KasiMarket is not the seller of listed products and is not directly responsible for seller decisions, but provides oversight and support to promote fair trading.