KasiMarket facilitates shipping and delivery through independent courier companies registered on the platform. By placing an order, buyers agree to the shipping and delivery terms outlined below.

1. Delivery Workflow

• Order Placement: Once a buyer places an order and completes payment, a delivery job is created.
• Local Courier Matching: The job is made available to local couriers registered near the seller’s location.
• Courier Acceptance: Couriers have up to 3 days to accept the delivery job. Only after a courier accepts does the 24-hour delivery countdown begin.
• Escalation to Outsourced Couriers: If no local courier accepts the job within 3 days, the order may be assigned to external or third-party courier companies to ensure timely delivery.

2. Seller Operating Hours

• Parcel collection and deliveries are restricted to the seller’s stated operating hours.
• Couriers cannot pick up parcels outside these hours, including weekends or public holidays when the seller does not operate.

3. Delivery Timeframes

• Estimated delivery times are provided for convenience and are based on courier availability and seller operating hours.
• Actual delivery may vary due to location, traffic, weather conditions, or other operational factors.
• Once a courier accepts the job, the buyer will be notified with expected delivery time updates.

4. Tracking & Notifications

• Where available, tracking information will be shared with buyers once the courier collects the parcel.
• Buyers will receive notifications of courier assignment, acceptance, and estimated delivery time.
• If outsourced shipping is required due to unavailability of local couriers, buyers will be informed and provided with updated delivery details.

5. Failed or Delayed Deliveries

• Incorrect or incomplete addresses, unavailable recipients, or failed delivery attempts may result in additional delivery fees.
• Delivery delays may occur due to unforeseen circumstances such as adverse weather, road conditions, or courier operational issues.

6. Liability

• KasiMarket is not responsible for delays, losses, or damages once a parcel has been handed to a courier.
• We will, however, assist with dispute resolution where possible and ensure fair handling of delivery issues.

By proceeding with checkout, you confirm that you understand and accept these Shipping & Delivery Terms, including possible outsourcing to third-party couriers when no local courier is available.